Our Webstore

To sign up, click the button above, or visit myvetstore.ca/ysah and create a new account!

Please note: An email can only be registered with one clinic’s webstore at a time. If you have previously used your email to sign up with another webstore, you will need to contact that clinic to disable your webstore account before signing up with the Yonge Sheppard Animal Hospital webstore.

Hospital Pickup:

→ Orders typically take 3-5 business days to be fulfilled.
→ The YSAH team manages the orders shipped to our clinic and will alert you when your items are ready for pickup.

Ship to Home:

→ Orders typically take 1-2 weeks to be fulfilled.
→ Our veterinary supplier manages these orders, packing and shipping them directly to you.

The webstore often runs promotions independent of the clinic, so we recommend checking out the selection online to save! The webstore also has 5% off of items placed on AutoOrder, allowing pet parents more savings for frequently bought items.

Hospital Pickup:

Contact the clinic as soon as possible. If the item has not yet been ordered, we can cancel it. If the item has been ordered, a refund may be issued depending on the item(s) being returned. For special orders, a refund minus the return shipping fee may be issued.

Ship to Home:

Contact the clinic as soon as possible. We will reach out to the supplier for you. If the item has not yet been shipped, it can be cancelled. If the item has been shipped, a refund may be issued depending on the item(s) being returned. For special orders, a refund minus the return shipping fee may be issued.

Most of the food and treats available from the webstore are covered by a 100% palatability guarantee from their manufacturer. If the item has a 100% palatability guarantee, you can bring the item back to the clinic for a full refund. If you're unsure, please contact us at yonge.sheppard.vets.ca@gmail.com with the details of your return request. 

Once your returned item is received by the clinic, we will process your refund online, issuing it directly back to the original payment card used for the order. The refund typically takes 3–5 business days to appear on your card, and you’ll receive an automatic email confirmation once it’s completed.

Note: For special-order items (products not routinely stocked at the clinic), a full refund may not be possible. In these cases, the refund amount will be adjusted to deduct a return shipping fee to the supplier’s warehouse.

For support with your account or order:

It’s recommended to email us at yonge.sheppard.vets@gmail.com so we can easily keep track of communication. Our team members who manage hospital pickup orders may not always be available via phone.

For technical support:

Please contact the webstore at support@myvetstore.ca.